Shipping Policy
Thank you for shopping with Reframed Plates. This Shipping Policy outlines how we process, ship, and deliver orders within Australia and internationally.
1. Processing Times
● Orders are typically processed within [1–3 business days].
● Custom or personalised items may require additional processing time.
● Orders are not processed on weekends or public holidays.
If we experience delays, we will notify you via email.
2. Shipping Rates & Delivery Times
Shipping rates are calculated at checkout and depend on your location and selected shipping method. Estimated delivery timeframes:
● Standard Shipping (AUS): [3-7 business days]
● Express Shipping (AUS): [1-3 business days]
● International Shipping: Delivery times vary by destination.
Delivery estimates are not guaranteed, as delays may occur due to couriers, weather, customs, or other external factors.
3. Order Tracking
Once your order has been dispatched, you will receive a tracking number via email.
Tracking information may take 24–48 hours to update.
4. Incorrect Shipping Information
Please ensure your shipping address is accurate. Reframed Plates is not responsible for:
● Delays caused by incorrect or incomplete addresses
● Lost items due to an incorrect address provided at checkout
If you notice an error, contact us immediately at info@reframedplates.com
5. Shipping Carriers
We ship using trusted carriers including:
● Australia Post
● StarTrack
● Australia Post International or DHL (for international orders)
The courier used may vary based on location and service availability.
6. Lost, Delayed or Damaged Parcels
We are not liable for:
● Parcels lost by carriers
● Delivery delays outside our control
● Damage incurred during transit
However, we will assist you in lodging an enquiry or claim with the carrier.
7. International Orders
International orders may be subject to:
● Customs duties
● Import taxes
● Additional fees set by destination countries
These fees are the responsibility of the customer.
8. Contact Us
For shipping questions, contact:
Reframed Plates
Email: info@reframedplates.com