Privacy Policy
Reframed Plates (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website or purchase from our store.
1. What Personal Information We Collect
We may collect the following types of personal information:
Personal Information
● Full name
● Email address
● Phone number
● Billing and shipping address
● Order details
● Payment information (processed by secure third-party providers)
Automatically Collected Information
● IP address
● Device type and browser information
● Pages visited and actions taken on our website
● Cookies and analytics data
We collect personal information directly from you when you place an order, sign up for emails, submit an enquiry, or interact with our website.
2. Why We Collect Your Information
Reframed Plates collects and uses your information to:
● Process, fulfil, and deliver orders
● Communicate with you about orders, enquiries, and customer service
● Improve our website and services
● Conduct analytics to understand website usage
● Send marketing and promotional communications (with your consent)
● Meet legal obligations
● Prevent fraud and ensure website security
3. How Your Information Is Stored & Protected
We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure. Your payment information is not stored by us and is securely processed through trusted third-party payment processors such as Shopify Payments, PayPal, or Afterpay (depending on your checkout options).
4. Disclosure of Personal Information
We do not sell or rent your personal information. We may share information with:
● Payment processors
● Shipping and delivery carriers
● Website hosting and e-commerce platforms
● Professional service providers helping us operate our business
● Government or regulatory bodies if required by law
These third parties only receive the information necessary to perform their services.
5. Cookies & Tracking Tools
Reframed Plates uses cookies and similar technologies to:
● Improve website functionality
● Maintain your shopping cart and preferences
● Analyse site performance and traffic
You can change your browser settings to disable cookies, though some site features may not function as intended.
6. Marketing & Communications
With your consent, we may send you:
● Promotional offers
● Product updates
● News and announcements
You may unsubscribe at any time via the link in our emails or by contacting us directly.
7. Access to and Correction of Your Information
Under the Australian Privacy Principles, you have the right to:
● Request access to the personal information we hold about you
● Request corrections or updates to your information
● Request deletion of your information (where legally permissible)
To make a request, please contact us using the details below.
8. Overseas Disclosure
All content on this Site—including branding, text, graphics, designs, and images—is the property of Reframed Plates. You may not copy, reproduce, or distribute any content without written permission.
9. Third-Party Website Links
Our website may contain links to external sites. We are not responsible for the privacy practices of these websites and recommend reviewing their policies.
10. Changes to This Privacy Policy
We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated “Last updated” date.
12. Contact Us
If you have questions about this Privacy Policy, want to make a request, or wish to lodge a privacy concern, you can contact us at:
Reframed Plates
Email: info@reframedplated.com
We aim to respond to all requests within a reasonable timeframe.